Date: July 14, 1999
From: "Annie" <firstname.lastname@example.org>
Subject: AMS-Forum driver profitability
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I couldn't agree more, the drivers should know what they get paid. It is too bad that some organizations don't honor the agreements. Last summer our office had problems with getting debris pick ups done. They were sending crews up to Vermont (from Boston) for the contract rate of $91, then they get 80% of that. Needless to say no one wanted to go. So the van lines decided that there would be a $125 minimum. The difference between contract rate and 125 would be picked up by the booker. To make a long story short they didn't pay the minimum. When I questioned this, I do statements for drivers, I was told that they have to REQUEST the minimum. Operations Managers and GMs wonder why they can't get and keep quality drivers. If they get shafted at every turn, why bother. I could go on and on about the way drivers are paid. I challange each of you to go back to basics. Do you truely know all of the ins and outs of how your drivers are paid? Is it fair? We measure return on investment, are the drivers, your drivers, getting a reasonable wage and a decent return on the investment they have made in your company? If we are to fix the problems of the moving industry we have to go back to the basics of what we do. Bacis Management 101. Treat your employees and contractors as valued people. They are truely the face that the customer is going to remember. The person that the customer sets the move up with, the customer service professional, the salesperson, they can promise them anything, but it is the packer, the driver, the person who is in the home, toucing their most precious things that make or break a move. Let the contractor make a decent living, they are out in the snow or in the heat DOING the job, not sitting behind a desk in the comfort of the office reading e-mail trying to decide what to do about the industry as a whole. They take it one move at a time. One customer at a time.
I'm not being simplistic. When we deal with a customer they should be the only one on our minds. If our drivers are happy, knowing that they will be compensated well they will be more apt to do the 2000lb after hours pick up, just because you asked them to.
A very wise man once told me that if you take care of your people, they will take care of you.
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